TWO
DECADES - ONE SIMPLE PHILOSOPHY
- SATISFY THE CUSTOMER!
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The
name Lund is steeped in General Motor's
sales and marketing history. Robert D.
Lund, founder and co-owner of Lund Cadillac
Hummer Saab, experienced a notable tenure
of nearly 40 years with General Motors
prior to establishing Lund Cadillac. During
his years with GM, Robert Lund headed
two of the corporation's most important
divisions: Chevrolet and Cadillac. While
President of Chevrolet, Robert Lund sold
more than 21 million cars and trucks.
That's more than all of the Chevrolets
sold between 1912 and 1950. In fact, that's
more than anyone in the history of the
automobile industry has ever sold! Additionally,
Robert Lund went on to establish sales
records for the Cadillac Motors Division.
Robert Lund with his son John Lund (pictured
left) and Lund President Mike Fannin,
are deeply committed to establishing new
benchmarks for the automotive retail environment.
These benchmarks focus specifically on
Lund Cadillac Hummer Saab's ability to
create a person-to-person relationship
with each customer. In doing so, the dealership
then has the unique ability to "completely
satisfy" the customer.
In speaking to Robert Lund, he points
out "...a lot of companies have very
impressive mission statements. Unfortunately...
their message is never clearly defined
in one true statement. Conversely, we've
made Lund Cadillac Hummer Saab's mission
statement clear and concise... "Satisfy
the Customer!"
For over twenty years we've done just
that and more. President Mike Fannin notes
"In making sure that each customer
is completely satisfied with their experience
here.
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We
create a positive atmosphere not only for
our customers, but also for our employees.
This environment then lends itself to a
constant evolution of customer services,
and it's because our employees take a great
deal of pride in making sure every customer
is completely satisfied with their visit."
Stop in and you'll discover a complete customer
lounge that features Starbucks coffees,
teas, a refrigerator stocked with juices,
fresh rolls, toasted bagels, hot baked cookies,
frozen yogurt, the list goes on and it's
all for your convenience and your enjoyment.
Additional amenities include: a free car
wash with every service visit, valley wide
pick up and delivery service, limo service
to work, home or shopping while your vehicle
is being serviced, complete 24 hour roadside
service and the services go on and on.
Stop in and discover the difference in dealing
with "The Largest Cadillac Hummer and
Saab Dealership in the World."
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ONLINE SERVICE APPOINTMENTS
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Schedule
your next service appointment online! It's
fast, convenient, and you'll receive an appointment
confirmation.
SCHEDULE
SERVICE |
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Lund
Cadillac Hummer Saab has received many awards over
the past 20 years, including this years GM Mark
of Excellence Award for Outstanding Sales, Service
and Customer Satisfaction. It's one more reason
to put your trust in Lund Cadillac Hummer Saab.
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